Customer charter

No surprises. No pressure. No disappearing after installation.

These are the service principles Breathe will put into its customer documents and partner standards before trading.

Build your home plan

You control the pace

Free tools do not require contact details. Marketing consent is separate. A quote can be understood, compared and declined without pressure.

Claims stay traceable

We label estimates, measured results and assumptions differently. Product limitations and outstanding evidence are shown beside the recommendation.

Changes need agreement

Scope, price, timing or design changes are recorded and agreed before work continues. Cancellation and finance rights are explained in the documents that apply to you.

One accountable route

Subcontracting does not leave you coordinating trades. You receive a named lead, complaints path, escalation route, commissioning record and aftercare plan.

Residents and a retrofit adviser in a welcoming UK neighbourhood

People before products

Good work should be clear, fair and properly recorded.